Returns and Exchanges
Returning defective products
In case of defective Products (when food products are damaged or their expiration date has passed on the delivery day), the Company undertakes to collect the defective Products and replace them with equivalent products. If the Company does not have equivalent Products, it undertakes to refund the money paid for the products.
Important: You must inform about defective Products or any error by email info@muus.lt on the same calendar day when the Products are delivered.
When returning or exchanging Products purchased in the Online Store, you will be asked to fill out the Product return or exchange form.
Filing claims
Considering the type of Products offered by the Company, you have the right to file a claim with the Company on the same calendar day from the delivery date regarding later noticed and documented discrepancies.
In this case, the Company undertakes to review the claim within 1 (one) business day and, if the claim is justified, replace them with products meeting quality requirements or refund the money paid for the Products.
Refunds
Refunds for returned Products are in all cases transferred by bank transfer only to the payer's bank account.
Return policy does not apply
- •When products are perishable or have a short shelf life;
- •When packaged products have been unpacked after delivery and are not suitable for return due to health or hygiene reasons;
- •When conditions for receiving the shipment are not met.
Have questions?
If you have questions about delivery, allergies, composition, or other conditions – write to us before placing an order by email: info@muus.lt